Global HR research and advisory firm McLean & Company has released an updated resource, Develop a Comprehensive Onboarding Program, that contains research insights and expert advice that will help HR leaders build engaging, high-impact onboarding experiences that extend beyond orientation. The firm’s recently refreshed blueprint delivers step-by-step guidance to help organizations acclimate, guide, and develop new hires for improved retention, productivity, and long-term success.
TORONTO, June 20, 2025 /PRNewswire/ – First impressions matter, yet despite rising turnover and a greater emphasis on employee experience, many organizations still treat onboarding as a quick orientation, missing the opportunity to engage, equip, and retain new talent. McLean & Company’s recently refreshed research, Develop a Comprehensive Onboarding Program, reframes onboarding as a months-long journey that directly shapes how quickly employees contribute, how connected they feel to the wider team, and how likely they are to stay.
The onboarding journey begins where the candidate experience ends. By viewing onboarding as an intentional, strategic process rather than a one-time event, organizations can sustain new hire momentum, build early connection to culture, and lay the foundation for long-term engagement and success. (CNW Group/McLean & Company)
“Onboarding doesn’t begin on day one – it begins the moment a candidate accepts the offer,” says Kelly Berte, practice lead, HR Research & Advisory Services. “When treated as a strategic, shared responsibility between HR and leaders, onboarding becomes more than a process; it becomes a powerful driver of culture, clarity, and commitment.”
Despite its impact on engagement and turnover, the global research and advisory firm’s insights highlight that onboarding remains one of the most misunderstood phases of the employee lifecycle. Too often, organizations delegate the process solely to HR, overlook manager involvement, or fail to adapt to hybrid realities. The result is disconnected new hires, extended ramp-up times, and preventable attrition.
McLean & Company’s research shows that effective onboarding programs should:
- Improve time to productivity by clarifying expectations and role success.
- Strengthen employee retention by fostering belonging and connection.
- Reinforce culture and employer brand through intentional socialization.
The firm’s Develop a Comprehensive Onboarding Program blueprint outlines a five-step process for HR to build a comprehensive onboarding program that aligns with business needs. The five steps are:
- Assess the current onboarding experience and define success metrics.
- Acclimate new hires by sharing essential organizational, administrative, and cultural information.
- Guide employees with performance clarity, goal-setting, and coaching from day one.
- Develop new hires with role-specific learning and long-term growth support.
- Implement and communicate the program for consistent and scalable adoption.
Designed for evolving workplace realities, the updated blueprint provides guidance on navigating decentralized teams, leveraging onboarding technology, and tailoring the approach by region or role complexity.
As organizations compete for talent and adapt to flexible work models, onboarding is becoming a critical component of the workplace. For new hires, McLean & Company advises that onboarding is often where their expectations are met with organizational reality, and that when done right, it sets the tone for long-term engagement and growth.
“When onboarding is viewed as a shared responsibility between HR and leaders, it becomes a powerful driver of performance, and perhaps most importantly, trust,” explains Berte.
McLean & Company’s blueprint includes customizable tools, diagnostics, and step-by-step resources to help HR teams assess current gaps and design onboarding programs that work, whether employees are in-office, hybrid, or fully remote.
To support implementation, McLean & Company offers a dedicated workshop to help HR leaders apply the framework in their own organizational context. Learn more about the workshop here.
Organizations looking to accelerate the development of their onboarding program may also benefit from McLean & Company’s Develop a Comprehensive Onboarding Program workshop, or the firm’s New Hire and Employee Exit Survey.
For media inquiries or to connect with McLean & Company analysts for exclusive, research-backed insights on human resources, onboarding, culture, and employee experience, please contact Communications Manager Katie Tame at [email protected].
About McLean & Company
McLean & Company pairs evidence-based research and immediately applicable tools with deep HR expertise to position organizations to meet today’s needs and prepare for the future. The global HR research and advisory firm’s member organizations enjoy comprehensive resources, full-service diagnostics, workshops, action plans, and advisory services for all levels of HR professionals, from executive leadership to HR leaders to HR team members, that help shape workplaces where everyone thrives.
McLean & Company is a division of Info-Tech Research Group.
Media professionals can register for unrestricted access to research across IT, HR, and software and hundreds of industry analysts through the firm’s Media Insiders program. To gain access, contact [email protected].
SOURCE McLean & Company
