Sales trainer Denis Gafuri organizes the next seminar, but this time with a very interesting topic, “The right approach to business communication and sales over the phone”.
It is the ideal time for such a seminar, to prepare for the new year 2019 with a different approach to your communication and sales staff over the phone.
We will be happy to help you in this direction and we assure you that by applying our suggestions to you or your company’s personnel, your relationship with the client will be greatly improved and the performance will be with positive financial results.
The purpose of this training is to have a positive mental attitude, gain new skills in telephone sales, and to build long-term relationships with customers.
Key topics to be covered
– Standards of business communication by telephone
– Login before communication by phone
– Refusal
– Purpose
– The manuscript
– Preparation
– Exercises-activities
– Sales activation
– Techniques
– The voice
– Inhibitors of communication
Identifying the key components of effective call openings and closings.
Avoid the most common phone etiquette problems and bad habits.
Identifying how to professionally close the call to leave the customer with a positive impression.
How do you balance good customer service with call duration, taking into account the caller’s requirements?
The professional approach by phone is more of a sale, every call is a potential customer.
The training will be held on January 24, 2019, at the “Semitronix” hotel, Pristina, from 10:00 a.m. to 16:00 p.m.
Full day participation, lunch and drinks, working material, sales and communication guide in Albanian language and certificate are included.
Your investment for participation is 89 euros, this promotional price for bookings until January 15, after this date the price will be 125 euros.
For groups with more members, ask for a special offer!
For reservations and information, contact us at +38345510009 or in sales@denisgafuri.com
The number of participants is limited so book now!